Effective Date: 27 July 2026

At ZAYA International (Pvt) Ltd, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit or make a purchase from www.zayaonline.com.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

  1. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Full Name
  • Billing and Delivery Address
  • Email Address
  • Telephone Number
  • Payment information (processed securely through our payment partners)
  • Order history
  • IP address and browser information
  • Website usage data collected through cookies and analytics tools
  1. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Communicate with you regarding your purchases.
  • Respond to customer service enquiries.
  • Improve our products, services and website.
  • Prevent fraud and maintain website security.
  • Comply with legal and regulatory requirements.
  • Send promotional emails and marketing communications where you have agreed to receive them.
  1. Payment Security

We do not store your credit or debit card information.

All online payments are securely processed through our authorised payment gateway providers using industry-standard encryption and security measures.

  1. Sharing Your Information

We respect your privacy.

We do not sell, rent or trade your personal information to third parties.

Your information may only be shared where necessary with trusted service providers, including:

  • Payment gateway providers.
  • Courier and delivery partners.
  • Website hosting and technology providers.
  • Government or regulatory authorities where required by law.

These parties are only permitted to use your information for the purposes of providing their services to ZAYA.

  1. Cookies

Our website uses cookies and similar technologies to:

  • Improve website performance.
  • Remember your preferences.
  • Analyse website traffic.
  • Provide a better shopping experience.

You may disable cookies through your browser settings; however, some website features may not function correctly.

  1. Marketing Communications

If you subscribe to our newsletter or promotional updates, we may send you information about:

  • New arrivals.
  • Special promotions.
  • Exclusive offers.
  • Company news.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

  1. Data Security

We take reasonable administrative, technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

  1. Your Rights

You may request to:

  • Access the personal information we hold about you.
  • Correct inaccurate information.
  • Update your account details.
  • Request deletion of your personal information, subject to any legal or regulatory obligations that require us to retain certain records.

Requests can be made by contacting us using the details below.

  1. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated effective date.

  1. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:

ZAYA International (Pvt) Ltd

Email: contact@zayaonline.com

Website: www.zayaonline.com