Effective Date: 27 July 2026

At ZAYA International (Pvt) Ltd, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help.

  1. Exchange Policy

Items purchased from www.zayaonline.com may be exchanged within 7 days from the date of delivery.

To be eligible for an exchange, the item must:

  • Be unworn and unwashed.
  • Be in its original condition.
  • Have all original tags attached.
  • Be returned in its original packaging where reasonably possible.
  • Be accompanied by the original order number or proof of purchase.

Subject to availability, exchanges may be made for:

  • A different size.
  • A different colour (if available).
  • Another item of equal or higher value (any price difference must be paid by the customer).
  1. Refund Policy

Refunds will only be issued if:

  • The item received is incorrect.
  • The item is damaged during delivery.
  • The item has a verified manufacturing defect.

Once the returned item has been inspected and approved, the refund will be processed to the original payment method within 7 business days. Processing times may vary depending on your bank or payment provider.

  1. Items Not Eligible for Return or Exchange

The following items cannot be returned or exchanged:

  • Sale or promotional items.
  • Clearance items.
  • Gift cards or vouchers.
  • Items that have been worn, washed, altered or damaged after delivery.
  • Items returned without original tags.
  1. Return Shipping

If the return is due to:

  • A damaged item,
  • A manufacturing defect, or
  • An incorrect item sent by ZAYA,

we will bear the return shipping cost.

If the return is requested for any other eligible exchange (such as a change of size or colour), the customer will be responsible for the return courier charges.

  1. How to Request a Return

Please contact us within 7 days of receiving your order.

Email: contact@zayaonline.com

Please include:

  • Order Number
  • Full Name
  • Contact Number
  • Reason for the return
  • Clear photographs if the item is damaged or defective

Our team will respond with the next steps.

  1. Inspection of Returned Items

All returned items will be inspected upon receipt.

ZAYA reserves the right to decline any return or exchange if the item does not meet the conditions stated in this policy.

  1. Contact Us

If you have any questions regarding this policy, please contact us:

ZAYA International (Pvt) Ltd

Email: contact@zayaonline.com

Website: www.zayaonline.com